Go to our customer login page here. Click on ‘Forgot your password?’ and follow the instructions. We'll send you an email with a password reset link. Click on the link and follow the instructions. Your password should now be reset. If you don't receive a password reset email then contact us here. Please check your junk email folder before doing this.

We ship throughout the UK and Ireland. This includes the Scottish Highlands, Scottish Islands, UK Islands and the Channel Islands. See the full list of places that we deliver to here.

We're currently unable to ship to the Republic of Ireland. We hope to be able to deliver here again soon.

Yes you can.

We'll put a hard copy invoice in your parcel. If you need an electronic copy then email sales@kelvinpowertools.com.

Our online prices are the best that we can offer. If you're buying a large quantity of a product then email sales@kelvinpowertools.com and we'll see if we can do anything for you.

Any discount codes will be offered exclusively in our newsletter which you can sign up for at the bottom of this page.

Some products have limited delivery options. The quantity, weight (over 30kg), dimensions (longer than 1.2m) and inclusion of combustible items (gas, batteries, etc.) can all affect your available delivery options. Your delivery postcode may also restrict your options. Try amending your choice of goods.

If a product is showing in stock but it won't let you add it to your basket and says ‘Email me when back in stock’, this means that the last remaining stock is in someone else’s basket.

We may not be able to deliver the product(s) that you have in your basket to your address. The quantity, weight (over 30kg), dimensions (longer than 1.2m) and inclusion of combustible items (gas, batteries, etc.) can all affect your available delivery options. Try amending your choice of goods.

We're currently unable to ship to the Republic of Ireland. We hope to be able to deliver here again soon.

Try to process the payment again or try another method of payment like PayPal.

If you are experiencing problems with card authentication (3D Secure) then you'll need to contact your bank to resolve this. The checkout is on your bank’s website at this stage and your bank send you the authentication code, so we have no control over this.

The most common reasons why a payment won't go through are:

• You took too long to complete the transaction
• Your bank declined the payment due to a high order value. You'll need to contact your bank to resolve this.
• You didn't enter the exact name that's on the card and/or the correct billing address that the card is registered to
• Poor Internet connection

The product(s) that you want must be in stock. Add the product(s) to your basket and then click on ‘Go to checkout’. Click on ‘Collection - Glasgow store’. Click on the till icon that says ‘Pay in store’. Fill in the required information and click on ‘Place order’. You'll see an order confirmation page and you'll also receive an order confirmation email. We'll contact you when your order is ready to collect. Please don't come to our store before then.

If the product's showing in stock, it depends on what delivery option you choose at the checkout. See our different delivery options and times here. Please note that there's a 3pm cut-off for next working day delivery. Our working days are Monday-Friday.

If the product's showing 3-4 days dispatch, it's out of stock so we'll need to order it in for you. Please note that it may take longer than the estimated 3-4 working days to receive stock from the supplier.

You'll receive an email from us to let you know when your order has been dispatched. The email will allow you to track your order or you can do it here (excludes Royal Mail). If your order is being delivered by DPD or APC then you'll receive an email and/or text from them with a 1 hour delivery window.

You can track your order here.

Let us know as soon as possible by emailing pictures of the damaged goods, the damaged parcel packaging (both internal and external views) and the courier label to sales@kelvinpowertools.com.

Before we dispatch an order, we often open the case/box to ensure that the correct machine is being supplied and that all of the components are there. We also like to make sure that the machine is working and in perfect condition.

We also achieve our great competitive pricing by adding/removing batteries, chargers and cases to/from machines. If we didn't do this then we wouldn't be able to offer such pricing. Please rest assured that your product is brand new (we don't sell used goods).

We achieve our great competitive pricing by sometimes removing batteries, chargers and cases from machines and selling all of the components separately, e.g. as a body-only tool. If we didn't do this then we wouldn't be able to offer such pricing. If your product has been split from a full tool kit, we'll package it in unbranded packaging. Please rest assured that your product is brand new (we don't sell used goods).

See our returns information here.

If your product has become faulty and it's still under warranty then email workshop@kelvinpowertools.com.

We're an authorised warranty agent for the biggest power tool brands. You can see the full list of brands and machines that we warranty repair here.

If your machine needs a warranty repair then email workshop@kelvinpowertools.com.

For Paslode nail guns, contact our workshop via our website here.

For Makita and Hikoki/Hitachi nail guns, contact our workshop via our website here.