Privacy Policy

1. Who We Are

We are Kelvin Power Tools Ltd. We accept responsibility as the Data Controller for all of the information that we collect.

2. Your Privacy

Throughout our dealings with you, we may collect and/or process information about you.

We are committed to protecting and respecting your privacy. We will use your information in accordance with all applicable laws and regulations which relate to data protection and privacy.

By using our services, you agree to the collection and processing of your information in accordance with this policy.

This policy (along with our Terms and Conditions) tells you:

What information we may collect about you
Why we collect this information
How we may use this information
How long we will keep this information for
Who we may disclose this information to
Your rights regarding this information
How you can contact us

3. The Information We Collect

Throughout our dealings with you, we may collect and/or process the following information about you:

We may ask you to provide us with information which allows us to identify you as an individual ("Personal Data"). Personal Data may include, but is not limited to:
- Your name
- Your email address
- Your telephone number
- Your address and postcode
- If you are placing an order; your payment card number, expiry date and CVV number
- If you are creating an account on our website; a username and password
We may collect information regarding how you access and use our website ("Usage Data"). Usage Data may include, but is not limited to:
- Your device’s IP address
- Unique device identifiers
- Your browser type and version
- The pages that you visit
- The length of time you spend on each page
- The date and time of your visit
- Other diagnostic data
We use cookies on our website. Cookies are small files which are sent to and stored on your device when you visit a website. These files contain data about your activity on said website. You can restrict or block cookies through your browser settings, however, you may not be able to access certain parts of our website if you do so.

4. Why We Collect this Information

We may collect and/or process this information about you for the following reasons:

When you place an order, we need your Personal Data to allow us to take payment for and fulfil your order
When you purchase certain products, we may need your Personal Data to allow us to register them for an extended warranty with the manufacturer
When you purchase certain products, we may need your Personal Data to allow us to claim a discount voucher on your behalf from the manufacturer
When you create an account on our website, we need your Personal Data for security reasons, for example, to allow us to identify you
When you contact us for any reason, we need your Personal Data to allow us to identify and respond to you
When you sign up to receive our marketing communications, we need your Personal Data to allow us to fulfil your request
We collect Usage Data and use cookies on our website to help us analyse and improve our services

5. How We Use this Information

We use the information that we collect from you for the following purposes:

To communicate with you about your order for a product or service: This is a contractual necessity. We use your Personal Data to meet our obligations under our contract with you, for example, to deliver your order.
To register certain products you purchase for an extended warranty: This is a contractual necessity. We use your Personal Data to meet our obligations under our contract with you.
To register certain products you purchase for a discount voucher: This is a contractual necessity. We use your Personal Data to meet our obligations under our contract with you.
To respond to you when you contact us for any reason, for example, for customer support: This is in our legitimate interests. We use your Personal Data to communicate with you.
To notify you about changes to our services: This is in our legitimate interests. We use your Personal Data to keep you up to date with information regarding our services.
To contact you about leaving a review for a product or service once your order has been fulfilled: This is in our legitimate interests. We use your Personal Data to ask you to provide feedback regarding the product or service you received from us so that we can analyse and improve said product or service.
To send you information about our products and services, including special offers, discounts, free gifts and events: This is in our legitimate interests. We use your Personal Data to send you this information where you have previously purchased similar products or services from us and we think that this information may be of interest to you. You can opt-out of receiving our email communications by clicking on the unsubscribe link that is provided in any marketing email you receive from us.
To contact you for market research purposes: This is in our legitimate interests. We use your Personal Data to help us analyse and improve our services.
To track and analyse your activity on our website to improve and tailor your online experience; investigate, detect or prevent technical issues on our website; or investigate, detect or prevent any wrongdoing or criminal activity on our website: This is in our legitimate interests. We use your Personal Data, Usage Data and cookies to help us analyse and improve our services.
To carry out security checks to investigate, detect or prevent any wrongdoing or criminal activity: This is in our legitimate interests. We use your Personal Data for fraud protection and credit risk reduction.

6. How Long We Retain this Information For

We only retain the information that we collect from you for as long as is necessary for the purposes for which we are using it. We may retain your information for longer if we are required to for legal or regulatory reasons.

7. Who We May Disclose this Information To

We may disclose your information to third parties in the following circumstances:

We use third-party services for payment processing (“Payment Processors”). We do not store your payment card details. That information is provided directly to our Payment Processors whose use of your Personal Data is governed by their privacy policy. The Payment Processors we work with are:
- WorldPay: Their privacy policy can be viewed here.
- Sage Pay: Their privacy policy can be viewed here.
- PayPal: Their privacy policy can be viewed here.
We may use third parties to facilitate our services, to provide our services on our behalf, or to assist us in monitoring and analysing how our services are used ("Service Providers"). Our Service Providers only have access to your information needed to perform their functions. They are obliged to not disclose or use it for any other purpose. The Service Providers we work with include but are not limited to:
- Google Analytics: Their privacy policy can be viewed here.
- Google AdWords: Their privacy policy can be viewed here.
We register certain products that you purchase on your behalf with the manufacturer in order for you to receive an extended warranty. We only disclose the necessary information they need to provide you with the warranty and they are obliged to not disclose or use it for any other purpose. The manufacturers that this applies to are:
- Honda: Their privacy policy can be viewed here.
We claim discount vouchers for certain products that you purchase on your behalf from the manufacturer in order for you to receive a discount. We only disclose the necessary information they need to provide you with the discount voucher and they are obliged to not disclose or use it for any other purpose. The manufacturers that this applies to are:
- Festool: Their privacy policy can be viewed here.
To Trusted Shops. Please see section 12 of this Privacy Policy for more information.
We are required to do so by law
In response to valid requests from public authorities
To investigate, detect or prevent any possible wrongdoing or criminal activity - this includes for the purposes of fraud protection and credit risk reduction
To enforce or apply our Terms and Conditions or any other agreements we have with you or otherwise concerning you
To protect our rights, property or safety, or those of our customers, employees or other third parties
To our insurers if a claim is made or could be made against us
To the prospective seller or buyer if we sell or buy any business or assets
To the other business if this business is integrated with another

8. Where this Information May be Processed

Your information may be transferred to, processed in or stored in one or more countries outside of the UK where the data protection laws may differ.

If you are located outside of the UK and use our services, we will transfer your information to the UK and process it here where the data protection laws may differ.

In these circumstances, we will take reasonable steps to ensure that your information is adequately protected in accordance with the law.

9. The Security of this Information

The security of your Personal Data is important to us.

All of the Personal Data that you provide us with is stored on our secure servers.

Any payment transactions are encrypted. As explained in section 7 of this Privacy Policy, we do not store your payment card details.

The contact form on our website is encrypted.

If you have an online account, you are responsible for keeping your password confidential. We ask that you do not share your password with anyone and we recommend that you do not use the same password for different online accounts. We also ask that you log out of your account when you have finished your session to prevent any unauthorised access to your account, for example, on a shared device.

We do our best to protect your Personal Data, however we cannot guarantee its absolute security. No method of information transmission over the internet or electronic storage is completely secure. Any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to try to prevent any unauthorised access.

10. Your Rights

You have the right to:

Access and receive a copy of the Personal Data that we hold about you
Request that we correct any inaccuracies in your Personal Data. You can update your Personal Data in your account settings on our website. If you are unable to do so, contact us and we will make the required changes for you.
Request that we delete your Personal Data if there is no legitimate reason for us to retain it
Request that we delete your online account if you no longer wish to have one
Request that we do not use your Personal Data for marketing purposes

Contact us here to make any of the above requests. We may ask you for proof of your identity before responding to your request.

11. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be redirected to a website that is not governed by this Privacy Policy. We strongly advise that you review the privacy policy of every website you visit. We have no control over the privacy policy of any third party website and the way in which they process your information. We do not accept any responsibility or liability for any issues that arise in connection with the way in which a third party processes your information.

12. Integration of the Trusted Shops Trustbadge / Other Widgets

Trusted Shops widgets are integrated in this website to display Trusted Shops services (e.g. trustmark, collected reviews) and to offer buyers Trusted Shops products after they have placed an order.

This serves to protect our legitimate interests in optimised marketing by enabling secure shopping in accordance with Art. 6 (1) (f) GDPR, which prevail in the context of a balancing of interests. The trustbadge and the services advertised with it are an offer of Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"). We and Trusted Shops are joint controllers in data protection terms pursuant to Art. 26 GDPR. In the following section, we inform you about the essential contents of the joint controllership agreement according to Art. 26 (2) GDPR.

Within the framework of the joint responsibility existing between us and Trusted Shops AG, please preferably contact Trusted Shops using the contact options provided in their privacy policy if you have any data protection questions and wish to assert your rights. Irrespective of this, however, you can always contact the person responsible of your choice. Your enquiry will then, if necessary, be passed on to the other person responsible for a response.

1.  Data Processing When Integrating the Trustbadge / Other Widgets

The Trustbadge is provided by a US-American CDN provider (content delivery network).

An adequate level of data protection is ensured by an adequacy decision of the EU Commission for the USA, which can be accessed here. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) for the call-up. Immediately after the data collection, the IP address is anonymised so that the stored data cannot be assigned to you personally. The anonymised data is used in particular for statistical purposes and for error analysis.

2. Data Processing After Order Completion

After the order has been completed, the trustbadge accesses the order information (order total, order number, product purchased, if applicable) stored in your terminal equipment and your email address. This is necessary in order to be able to offer you the Trusted Shops services and, if applicable, to automatically insure your order. For this purpose, your email address, which is hashed using a cryptological one-way function, is transmitted to Trusted Shops. The legal basis of this processing is Art. 6 (1) (f) GDPR.

This serves to verify whether you are already registered for services with Trusted Shops, and is therefore necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services in accordance with Art. 6 (1) (f) GDPR. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will subsequently be given the opportunity to do so for the first time. Further processing after registration also depends on the contractual agreement with Trusted Shops. If you do not register, all transmitted data will be automatically deleted by Trusted Shops and a personal reference is no longer possible.

Trusted Shops use service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 (1) (f) GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel).

An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA and here for Israel. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

3. Agreement on the Use of Trusted Shops Buyer Protection

You can insure orders placed with us up to an order value of £2500 free of charge via the buyer protection of Trusted Shops AG. The Trusted Shops buyer protection terms and conditions apply, which you can find here. The buyer protection is concluded by clicking on the correspondingly designated button of the so-called trustcard, which appears as a pop-up on the order thank you page after an order has been placed. If you are already registered for buyer protection, your order will be automatically protected (automatic buyer protection) without you having to click on the button. In order to be able to offer you (automatic) buyer protection, the trustcard must access order data stored in the cache of your browser. For this purpose, a hash value of your email address, as well as the order number and order total, are transmitted to Trusted Shops. If you are already registered for buyer protection, your order is automatically protected. If you are not yet registered for buyer protection, you can register via the trustcard as described above. Information on data protection at Trusted Shops is attached to the buyer protection terms and conditions linked above.

13. Contact Us

If you have any questions regarding our Privacy Policy, you can contact us here.

14. Updates to Our Privacy Policy

If we make any changes to our Privacy Policy, we will notify you by updating this page and, where appropriate, contacting you via email.